Weather events can cause serious damage to your proprty including Motoe Vehicles, Home, Contents, or Commercial Property. Please see below information on how to make a claim and list of important emergency contacts.
For urgent claims lodgement, including make-safe claims. Contact our claims team:
Call 1300 768 427
For all Non-urgent claims, that involves damage or loss that does not pose an immediate risk to your safety, property integrity, or essential services.
Please complete our online notification form below.
What should I do immediately after an incident?
Your safety and the safety of those around you are paramount. Make sure to prioritise the safety of people and property. Contact your insurance broker as soon as possible and take reasonable steps to minimise your loss. Record or photograph any damage, and avoid disposing of items until a loss adjuster has assessed them. Do not admit liability as this could prejudice your claim, and do not wait for quotes or documents before submitting your claim.
What documentation do I need to provide when making a claim?
You will need to provide detailed information about the incident, including any photographs or recordings of the damage. While quotes or documents to support your claim can be obtained later, submitting as much information as possible initially helps expedite the process. Your insurance broker will guide you on the necessary documentation and provide the required claim forms.
What is a 'policy excess' and how does it affect my claim?
A policy excess is the amount you are required to pay out-of-pocket before your insurance coverage kicks in. It is essential to determine whether the excess applies to your claim. Sometimes, below-excess claims can develop into insurable losses and may need to be reported to your insurer as a material fact. Check your policy or discuss it with your account manager for clarity.
What happens after I submit a claim?
Once your claim is lodged, your insurer will often appoint a loss adjuster to investigate the circumstances of the event. The loss adjuster will assess the damage and determine the extent of the insurer’s liability. Always ask for identification and ensure they represent your insurer before providing any information regarding an incident.
When it comes to extreme weather events, we’ve had our fair share, recovery and in particular the claims process can sometimes take longer than expected as assessments are made.
Our team of brokers and claims advisors are here to support you and advocate on your behalf with insurers, below are some tips which may help the process.
Once it is safe to do so, assess your premises for any damage
Document the extent of the damage with photographs, videos, and a detailed list of affected assets.
Initiate the claims process promptly
Report any damage to your insurance broker promptly. With multiple claim events like cyclones, time is of the essence.
Keep records of any business and personal expenses
If you incur additional expenses for temporary repairs, alternative accommodations, or operational disruptions, keep detailed records and receipts for potential reimbursement.
For life treatening emergencies call 000
For flood or storm emergencies, call the SES on 132 500
BOM
Bureau of Meteorology’s Queensland weather and warnings.
Disaster management
Queensland Fire and Emergency Services website, including the latest emergency alerts.
Energex (South East QLD) | Emergencies: 13 19 62 | Power outages 13 62 62
Ergon Energy (Regional QLD) | Emergencies: 13 16 70 | Power outages 13 22 96
